{"id":25849072,"date":"2026-04-22T14:30:10","date_gmt":"2026-04-22T12:30:10","guid":{"rendered":"https:\/\/webseite-wordpress-app-dkgmexb0h2fqfua6.germanywestcentral-01.azurewebsites.net\/?page_id=25849072"},"modified":"2026-05-07T12:18:42","modified_gmt":"2026-05-07T10:18:42","slug":"soporte","status":"publish","type":"page","link":"https:\/\/rimerit.com\/es\/support\/","title":{"rendered":"Soporte"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8220;1&#8243; admin_label=&#8220;Hero Section&#8220; _builder_version=&#8220;4.27.6&#8243; _module_preset=&#8220;default&#8220; background_color=&#8220;#000a2b&#8220; use_background_color_gradient=&#8220;on&#8220; background_color_gradient_type=&#8220;circular&#8220; background_color_gradient_stops=&#8220;#000021 0%|#43429d 100%&#8220; background_enable_image=&#8220;off&#8220; width_tablet=&#8220;95%&#8220; width_phone=&#8220;95%&#8220; width_last_edited=&#8220;on|phone&#8220; custom_margin=&#8220;-152px|20px|0px|20px|false|false&#8220; 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Das Supportportal steht ausschlie\u00dflich unseren Kunden zur Verf\u00fcgung. W\u00e4hrend unserer Supportzeiten von Montag bis Freitag zwischen 08:00 und 16:00 Uhr ist unser Team zudem telefonisch unter +49 201 21960988 erreichbar. An Feiertagen (Bund &amp; Nordrhein-Westfalen) sowie au\u00dferhalb unserer Supportzeiten sind wir ausschlie\u00dflich f\u00fcr unsere 24\/7 Supportkunden telefonisch erreichbar.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8220;1_4,1_4,1_4,1_4&#8243; use_custom_gutter=&#8220;on&#8220; gutter_width=&#8220;1&#8243; make_equal=&#8220;on&#8220; _builder_version=&#8220;4.27.6&#8243; _module_preset=&#8220;default&#8220; width=&#8220;90%&#8220; max_width=&#8220;1360px&#8220; min_height=&#8220;312.6px&#8220; custom_margin=&#8220;0px||||false|false&#8220; custom_padding=&#8220;20px||5px||false|false&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_column type=&#8220;1_4&#8243; _builder_version=&#8220;4.27.6&#8243; _module_preset=&#8220;default&#8220; use_background_color_gradient=&#8220;on&#8220; background_color_gradient_type=&#8220;circular&#8220; background_color_gradient_stops=&#8220;#151574 0%|#43429d 100%&#8220; custom_padding=&#8220;20px||20px|20px|false|false&#8220; 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custom_padding_last_edited=&#8220;on|desktop&#8220; text_font_size_tablet=&#8220;18px&#8220; text_font_size_phone=&#8220;16px&#8220; text_font_size_last_edited=&#8220;on|phone&#8220; global_colors_info=&#8220;{}&#8220;]<\/p>\n<div class=\"text grey-light-dark\">Unser Supportteam unterst\u00fctzt alle Kunden in den Themenfeldern Office 365, Microsoft 365 und Azure. Unseren CSP Kunden stellen wir f\u00fcr die im RIMERIT CSP Programm bezogenen Produkte einen kostenlosen E-Mailsupport (servicedesk@rimerit.com) zur Verf\u00fcgung. Im Rahmen dieses Supports erstellen wir bei Bedarf auch ein Support Ticket bei Microsoft.<\/div>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8220;1_2&#8243; _builder_version=&#8220;4.27.6&#8243; _module_preset=&#8220;default&#8220; global_colors_info=&#8220;{}&#8220; background__hover_enabled=&#8220;on|desktop&#8220;][et_pb_text _builder_version=&#8220;4.27.6&#8243; _module_preset=&#8220;default&#8220; text_font=&#8220;Manrope||||||||&#8220; text_text_color=&#8220;#EFF2F4&#8243; text_font_size=&#8220;17px&#8220; text_line_height=&#8220;1.6em&#8220; header_font=&#8220;Manrope||||||||&#8220; header_3_line_height=&#8220;1.3em&#8220; header_4_font=&#8220;|600|||||||&#8220; header_4_font_size=&#8220;22px&#8220; header_4_line_height=&#8220;1.2em&#8220; background_layout=&#8220;dark&#8220; width=&#8220;100%&#8220; module_alignment=&#8220;left&#8220; custom_margin=&#8220;97px||10px||false|false&#8220; custom_margin_tablet=&#8220;97px||10px||false|false&#8220; custom_margin_phone=&#8220;-59px||10px||false|false&#8220; custom_margin_last_edited=&#8220;on|phone&#8220; custom_padding=&#8220;|20px||20px|false|false&#8220; custom_padding_tablet=&#8220;|||20px|false|false&#8220; custom_padding_phone=&#8220;|||20px|false|false&#8220; custom_padding_last_edited=&#8220;on|desktop&#8220; text_font_size_tablet=&#8220;18px&#8220; text_font_size_phone=&#8220;16px&#8220; text_font_size_last_edited=&#8220;on|phone&#8220; global_colors_info=&#8220;{}&#8220;]<\/p>\n<p>Ebenfalls im Support enthalten sind s\u00e4mtliche RIMERIT Managed Cloud Produkte hinsichtlich Funktionalit\u00e4t und Verf\u00fcgbarkeit. Vom kostenlosen E-Mailsupport ausgeschlossen sind OnPrem-, Hardware- und Betriebssystemprobleme sowie Changes (geplante \u00c4nderungen). Der kostenlose E-Mailsupport ist ausschlie\u00dflich f\u00fcr IT Administratoren bzw. IT Verantwortliche und stellt keinen Endusersupport dar.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8220;1&#8243; custom_padding_last_edited=&#8220;on|phone&#8220; module_id=&#8220;vorteile&#8220; _builder_version=&#8220;4.27.6&#8243; _module_preset=&#8220;default&#8220; width_tablet=&#8220;&#8220; width_phone=&#8220;95%&#8220; width_last_edited=&#8220;on|phone&#8220; max_width_tablet=&#8220;&#8220; max_width_phone=&#8220;&#8220; max_width_last_edited=&#8220;on|phone&#8220; module_alignment=&#8220;center&#8220; custom_margin=&#8220;20px|20px||20px|false|true&#8220; custom_margin_tablet=&#8220;|20px||20px|false|true&#8220; custom_margin_phone=&#8220;15px|20px||20px|false|true&#8220; custom_margin_last_edited=&#8220;on|phone&#8220; custom_padding=&#8220;50px||50px||false|false&#8220; custom_padding_tablet=&#8220;120px||||false|false&#8220; custom_padding_phone=&#8220;50px||||false|false&#8220; border_radii=&#8220;on|20px|20px|20px|20px&#8220; 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width_tablet=&#8220;520px&#8220; width_phone=&#8220;100%&#8220; width_last_edited=&#8220;on|phone&#8220; module_alignment=&#8220;center&#8220; custom_margin=&#8220;0px||0px||false|false&#8220; custom_padding=&#8220;|0px||||&#8220; header_2_font_size_tablet=&#8220;40px&#8220; header_2_font_size_phone=&#8220;30px&#8220; header_2_font_size_last_edited=&#8220;on|phone&#8220; header_2_letter_spacing_tablet=&#8220;-1.5px&#8220; header_2_letter_spacing_phone=&#8220;-1px&#8220; header_2_letter_spacing_last_edited=&#8220;on|phone&#8220; header_2_line_height_tablet=&#8220;1.2em&#8220; header_2_line_height_phone=&#8220;1.2em&#8220; header_2_line_height_last_edited=&#8220;on|phone&#8220; text_orientation_tablet=&#8220;center&#8220; text_orientation_phone=&#8220;left&#8220; text_orientation_last_edited=&#8220;on|phone&#8220; locked=&#8220;off&#8220; global_colors_info=&#8220;{}&#8220;]<\/p>\n<h2>Self-Service Links f\u00fcr Office 365<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8220;1_2,1_2&#8243; 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custom_padding=&#8220;20px||20px||false|false&#8220; custom_css_main_element=&#8220;cursor:pointer;&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_text _builder_version=&#8220;4.27.6&#8243; _module_preset=&#8220;default&#8220; text_font=&#8220;Manrope||||||||&#8220; text_text_color=&#8220;#EFF2F4&#8243; text_font_size=&#8220;17px&#8220; text_line_height=&#8220;1.6em&#8220; header_font=&#8220;Manrope||||||||&#8220; header_3_line_height=&#8220;1.3em&#8220; header_4_font=&#8220;|600|||||||&#8220; header_4_font_size=&#8220;22px&#8220; header_4_line_height=&#8220;1.2em&#8220; background_layout=&#8220;dark&#8220; width=&#8220;100%&#8220; module_alignment=&#8220;left&#8220; custom_margin=&#8220;1px||10px||false|false&#8220; custom_padding=&#8220;|20px||20px|false|false&#8220; custom_padding_tablet=&#8220;|||20px|false|false&#8220; custom_padding_phone=&#8220;|||20px|false|false&#8220; custom_padding_last_edited=&#8220;on|desktop&#8220; text_font_size_tablet=&#8220;18px&#8220; text_font_size_phone=&#8220;16px&#8220; text_font_size_last_edited=&#8220;on|phone&#8220; global_colors_info=&#8220;{}&#8220;]<\/p>\n<div class=\"text grey-light-dark\">Die Microsoft Support Seite mit zahlreichen FAQs, Videos und Anleitungen rund um Office &amp; Microsoft 365 finden Sie unter:<\/div>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8220;4.27.6&#8243; _module_preset=&#8220;default&#8220; text_font=&#8220;Manrope||||||||&#8220; text_text_color=&#8220;#EFF2F4&#8243; text_font_size=&#8220;17px&#8220; text_line_height=&#8220;1.6em&#8220; header_font=&#8220;Manrope||||||||&#8220; header_3_line_height=&#8220;1.3em&#8220; header_4_font=&#8220;|600|||||||&#8220; header_4_font_size=&#8220;22px&#8220; header_4_line_height=&#8220;1.2em&#8220; background_layout=&#8220;dark&#8220; module_alignment=&#8220;left&#8220; custom_margin=&#8220;50px||10px||false|false&#8220; custom_padding=&#8220;|20px||20px|false|false&#8220; custom_padding_tablet=&#8220;|||20px|false|false&#8220; custom_padding_phone=&#8220;|||20px|false|false&#8220; custom_padding_last_edited=&#8220;on|desktop&#8220; text_font_size_tablet=&#8220;18px&#8220; text_font_size_phone=&#8220;16px&#8220; text_font_size_last_edited=&#8220;on|phone&#8220; global_colors_info=&#8220;{}&#8220;]<\/p>\n<div class=\"text grey-light-dark\">\n<h3><a data-wf-native-id-path=\"907a2fee-3f0a-9a4c-d81f-76ad0f66a57e\" data-wf-ao-click-engagement-tracking=\"true\" data-wf-element-id=\"907a2fee-3f0a-9a4c-d81f-76ad0f66a57e\" href=\"https:\/\/support.microsoft.com\/de-de\/microsoft-365\" target=\"_blank\" class=\"h4 link\" rel=\"noopener\">www.support.office.com\/de-de<\/a><\/h3>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8220;1_2&#8243; _builder_version=&#8220;4.27.6&#8243; _module_preset=&#8220;default&#8220; custom_padding=&#8220;20px||20px||false|false&#8220; custom_css_main_element=&#8220;cursor:pointer;&#8220; global_colors_info=&#8220;{}&#8220;][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8220;1&#8243; custom_padding_last_edited=&#8220;on|phone&#8220; 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custom_margin_tablet=&#8220;-30px|auto||auto||&#8220; custom_margin_phone=&#8220;-30px|0px||25px|false|false&#8220; custom_margin_last_edited=&#8220;on|phone&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_column type=&#8220;4_4&#8243; _builder_version=&#8220;4.27.6&#8243; _module_preset=&#8220;default&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_text _builder_version=&#8220;4.27.6&#8243; _module_preset=&#8220;default&#8220; header_font=&#8220;Manrope||||||||&#8220; header_2_font=&#8220;Manrope|600|||||||&#8220; header_2_text_align=&#8220;left&#8220; header_2_text_color=&#8220;#071018&#8243; header_2_font_size=&#8220;36px&#8220; header_2_letter_spacing=&#8220;-0.5px&#8220; header_2_line_height=&#8220;1.2em&#8220; text_orientation=&#8220;center&#8220; width=&#8220;100%&#8220; width_tablet=&#8220;520px&#8220; width_phone=&#8220;100%&#8220; width_last_edited=&#8220;on|phone&#8220; module_alignment=&#8220;center&#8220; custom_margin=&#8220;0px||0px||false|false&#8220; custom_padding=&#8220;|0px||||&#8220; header_2_font_size_tablet=&#8220;40px&#8220; header_2_font_size_phone=&#8220;30px&#8220; header_2_font_size_last_edited=&#8220;on|phone&#8220; header_2_letter_spacing_tablet=&#8220;-1.5px&#8220; header_2_letter_spacing_phone=&#8220;-1px&#8220; header_2_letter_spacing_last_edited=&#8220;on|phone&#8220; header_2_line_height_tablet=&#8220;1.2em&#8220; header_2_line_height_phone=&#8220;1.2em&#8220; header_2_line_height_last_edited=&#8220;on|phone&#8220; text_orientation_tablet=&#8220;center&#8220; text_orientation_phone=&#8220;left&#8220; text_orientation_last_edited=&#8220;on|phone&#8220; locked=&#8220;off&#8220; global_colors_info=&#8220;{}&#8220;]<\/p>\n<h2>SLAs &amp; Reaktionszeiten<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8220;4.27.6&#8243; _module_preset=&#8220;default&#8220; text_font=&#8220;Manrope||||||||&#8220; text_text_color=&#8220;#071018&#8243; text_font_size=&#8220;17px&#8220; text_line_height=&#8220;1.65em&#8220; header_text_color=&#8220;#FFFFFF&#8220; background_layout=&#8220;dark&#8220; width=&#8220;950px&#8220; width_tablet=&#8220;950px&#8220; width_phone=&#8220;100%&#8220; width_last_edited=&#8220;on|phone&#8220; max_width_tablet=&#8220;600px&#8220; max_width_phone=&#8220;600px&#8220; max_width_last_edited=&#8220;on|desktop&#8220; module_alignment=&#8220;left&#8220; custom_margin=&#8220;0px||0px||false|false&#8220; custom_padding=&#8220;20px||0px||false|false&#8220; text_font_size_tablet=&#8220;18px&#8220; text_font_size_phone=&#8220;16px&#8220; text_font_size_last_edited=&#8220;on|phone&#8220; text_orientation_tablet=&#8220;center&#8220; text_orientation_phone=&#8220;left&#8220; text_orientation_last_edited=&#8220;on|phone&#8220; locked=&#8220;off&#8220; global_colors_info=&#8220;{}&#8220;]<\/p>\n<p>Im Rahmen unserer verschiedenen Support- &amp; RIMERIT Services bieten wir unterschiedliche SLAs und Reaktionszeiten.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8220;1_2,1_2&#8243; use_custom_gutter=&#8220;on&#8220; gutter_width=&#8220;2&#8243; 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custom_padding=&#8220;20px||20px||false|false&#8220; custom_css_main_element=&#8220;cursor:pointer;&#8220; border_radii=&#8220;on|8px|8px|8px|8px&#8220; global_colors_info=&#8220;{}&#8220; background__hover_enabled=&#8220;off|desktop&#8220;][et_pb_text _builder_version=&#8220;4.27.6&#8243; _module_preset=&#8220;default&#8220; text_font=&#8220;Manrope||||||||&#8220; text_text_color=&#8220;#EFF2F4&#8243; text_font_size=&#8220;17px&#8220; text_line_height=&#8220;1.6em&#8220; header_font=&#8220;Manrope||||||||&#8220; header_3_line_height=&#8220;1.3em&#8220; header_4_font=&#8220;|600|||||||&#8220; header_4_font_size=&#8220;22px&#8220; header_4_line_height=&#8220;1.2em&#8220; background_layout=&#8220;dark&#8220; module_alignment=&#8220;left&#8220; custom_margin=&#8220;50px||10px||false|false&#8220; custom_padding=&#8220;|20px||20px|false|false&#8220; custom_padding_tablet=&#8220;|||20px|false|false&#8220; custom_padding_phone=&#8220;|||20px|false|false&#8220; custom_padding_last_edited=&#8220;on|desktop&#8220; text_font_size_tablet=&#8220;18px&#8220; text_font_size_phone=&#8220;16px&#8220; text_font_size_last_edited=&#8220;on|phone&#8220; global_colors_info=&#8220;{}&#8220;]<\/p>\n<div class=\"text grey-light-dark\">\n<h3>RIMERIT Services Kunden entnehmen die vereinbarten SLAs bzw. Reaktionszeiten ihrem bestehenden Vertrag<\/h3>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8220;1_2&#8243; _builder_version=&#8220;4.27.6&#8243; _module_preset=&#8220;default&#8220; background_color=&#8220;#6767C9&#8243; custom_padding=&#8220;20px||20px||false|false&#8220; custom_css_main_element=&#8220;cursor:pointer;&#8220; border_radii=&#8220;on|8px|8px|8px|8px&#8220; global_colors_info=&#8220;{}&#8220; background__hover_enabled=&#8220;off|desktop&#8220;][et_pb_text _builder_version=&#8220;4.27.6&#8243; _module_preset=&#8220;default&#8220; text_font=&#8220;Manrope||||||||&#8220; text_text_color=&#8220;#EFF2F4&#8243; text_font_size=&#8220;17px&#8220; text_line_height=&#8220;1.6em&#8220; header_font=&#8220;Manrope||||||||&#8220; header_3_line_height=&#8220;1.3em&#8220; header_4_font=&#8220;|600|||||||&#8220; header_4_font_size=&#8220;22px&#8220; header_4_line_height=&#8220;1.2em&#8220; background_layout=&#8220;dark&#8220; module_alignment=&#8220;left&#8220; custom_margin=&#8220;50px||10px||false|false&#8220; custom_padding=&#8220;|20px||20px|false|false&#8220; custom_padding_tablet=&#8220;|||20px|false|false&#8220; custom_padding_phone=&#8220;|||20px|false|false&#8220; custom_padding_last_edited=&#8220;on|desktop&#8220; text_font_size_tablet=&#8220;18px&#8220; text_font_size_phone=&#8220;16px&#8220; text_font_size_last_edited=&#8220;on|phone&#8220; global_colors_info=&#8220;{}&#8220;]<\/p>\n<div class=\"text grey-light-dark\">\n<h3>Kunden ohne bestehenden Vertrag bzw. ohne CSP Bezug \u00fcber RIMERIT garantieren wir keine SLAs bzw. Reaktionszeiten<\/h3>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8220;1_2,1_2&#8243; use_custom_gutter=&#8220;on&#8220; gutter_width=&#8220;2&#8243; make_equal=&#8220;on&#8220; _builder_version=&#8220;4.27.6&#8243; _module_preset=&#8220;default&#8220; background_enable_color=&#8220;off&#8220; width=&#8220;90%&#8220; max_width=&#8220;1360px&#8220; height=&#8220;223px&#8220; height_tablet=&#8220;223px&#8220; height_phone=&#8220;&#8220; height_last_edited=&#8220;on|phone&#8220; custom_margin=&#8220;-4px||||false|false&#8220; custom_margin_tablet=&#8220;-15px||||false|false&#8220; custom_margin_phone=&#8220;-15px||||false|false&#8220; custom_margin_last_edited=&#8220;on|phone&#8220; custom_padding=&#8220;0px||||false|false&#8220; border_radii=&#8220;on|8px|8px|8px|8px&#8220; global_colors_info=&#8220;{}&#8220; use_background_color_gradient__hover=&#8220;on&#8220; background_color_gradient_stops__hover=&#8220;#2a323b 0%|#2a323b 99%&#8220; background__hover_enabled=&#8220;off|desktop&#8220;][et_pb_column type=&#8220;1_2&#8243; _builder_version=&#8220;4.27.6&#8243; _module_preset=&#8220;default&#8220; background_color=&#8220;#6767C9&#8243; custom_padding=&#8220;20px||20px||false|false&#8220; custom_css_main_element=&#8220;cursor:pointer;&#8220; border_radii=&#8220;on|8px|8px|8px|8px&#8220; global_colors_info=&#8220;{}&#8220; background__hover_enabled=&#8220;off|desktop&#8220;][et_pb_text _builder_version=&#8220;4.27.6&#8243; _module_preset=&#8220;default&#8220; text_font=&#8220;Manrope||||||||&#8220; text_text_color=&#8220;#EFF2F4&#8243; text_font_size=&#8220;17px&#8220; text_line_height=&#8220;1.6em&#8220; header_font=&#8220;Manrope||||||||&#8220; header_3_line_height=&#8220;1.3em&#8220; header_4_font=&#8220;|600|||||||&#8220; header_4_font_size=&#8220;22px&#8220; header_4_line_height=&#8220;1.2em&#8220; background_layout=&#8220;dark&#8220; module_alignment=&#8220;left&#8220; custom_margin=&#8220;50px||10px||false|false&#8220; custom_padding=&#8220;|20px||20px|false|false&#8220; custom_padding_tablet=&#8220;|||20px|false|false&#8220; custom_padding_phone=&#8220;|||20px|false|false&#8220; custom_padding_last_edited=&#8220;on|desktop&#8220; text_font_size_tablet=&#8220;18px&#8220; text_font_size_phone=&#8220;16px&#8220; text_font_size_last_edited=&#8220;on|phone&#8220; global_colors_info=&#8220;{}&#8220;]<\/p>\n<div class=\"text grey-light-dark\">\n<h3>Die Reaktionszeit unseres kostenlosen CSP E-Mailsupports betr\u00e4gt 72 Stunden an Werktagen<\/h3>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8220;1_2&#8243; _builder_version=&#8220;4.27.6&#8243; _module_preset=&#8220;default&#8220; background_color=&#8220;#6767C9&#8243; custom_padding=&#8220;20px||20px||false|false&#8220; custom_css_main_element=&#8220;cursor:pointer;&#8220; border_radii=&#8220;on|8px|8px|8px|8px&#8220; global_colors_info=&#8220;{}&#8220; background__hover_enabled=&#8220;off|desktop&#8220;][et_pb_text _builder_version=&#8220;4.27.6&#8243; _module_preset=&#8220;default&#8220; text_font=&#8220;Manrope||||||||&#8220; text_text_color=&#8220;#EFF2F4&#8243; text_font_size=&#8220;17px&#8220; text_line_height=&#8220;1.6em&#8220; header_font=&#8220;Manrope||||||||&#8220; header_3_line_height=&#8220;1.3em&#8220; header_4_font=&#8220;|600|||||||&#8220; header_4_font_size=&#8220;22px&#8220; header_4_line_height=&#8220;1.2em&#8220; background_layout=&#8220;dark&#8220; module_alignment=&#8220;left&#8220; custom_margin=&#8220;50px||10px||false|false&#8220; custom_padding=&#8220;|20px||20px|false|false&#8220; custom_padding_tablet=&#8220;|||20px|false|false&#8220; custom_padding_phone=&#8220;|||20px|false|false&#8220; custom_padding_last_edited=&#8220;on|desktop&#8220; text_font_size_tablet=&#8220;18px&#8220; text_font_size_phone=&#8220;16px&#8220; text_font_size_last_edited=&#8220;on|phone&#8220; global_colors_info=&#8220;{}&#8220;]<\/p>\n<div class=\"text grey-light-dark\">\n<h3>Die Reaktionszeit bei den RIMERIT Managed Cloud Produkten betr\u00e4gt 8 Stunden an Werktagen<\/h3>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8220;1&#8243; custom_padding_last_edited=&#8220;on|phone&#8220; module_id=&#8220;vorteile&#8220; _builder_version=&#8220;4.27.6&#8243; _module_preset=&#8220;default&#8220; width_tablet=&#8220;&#8220; width_phone=&#8220;95%&#8220; width_last_edited=&#8220;on|phone&#8220; max_width_tablet=&#8220;&#8220; max_width_phone=&#8220;&#8220; max_width_last_edited=&#8220;on|phone&#8220; module_alignment=&#8220;center&#8220; custom_margin=&#8220;20px|20px||20px|false|true&#8220; custom_margin_tablet=&#8220;|20px||20px|false|true&#8220; custom_margin_phone=&#8220;15px|20px||20px|false|true&#8220; custom_margin_last_edited=&#8220;on|phone&#8220; custom_padding=&#8220;50px||50px||false|false&#8220; custom_padding_tablet=&#8220;120px||||false|false&#8220; custom_padding_phone=&#8220;50px||||false|false&#8220; border_radii=&#8220;on|20px|20px|20px|20px&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_row column_structure=&#8220;1_2,1_2&#8243; _builder_version=&#8220;4.27.6&#8243; _module_preset=&#8220;default&#8220; 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module_alignment=&#8220;center&#8220; custom_margin=&#8220;0px||0px||false|false&#8220; custom_padding=&#8220;|0px||||&#8220; header_2_font_size_tablet=&#8220;40px&#8220; header_2_font_size_phone=&#8220;30px&#8220; header_2_font_size_last_edited=&#8220;on|phone&#8220; header_2_letter_spacing_tablet=&#8220;-1.5px&#8220; header_2_letter_spacing_phone=&#8220;-1px&#8220; header_2_letter_spacing_last_edited=&#8220;on|phone&#8220; header_2_line_height_tablet=&#8220;1.2em&#8220; header_2_line_height_phone=&#8220;1.2em&#8220; header_2_line_height_last_edited=&#8220;on|phone&#8220; text_orientation_tablet=&#8220;center&#8220; text_orientation_phone=&#8220;left&#8220; text_orientation_last_edited=&#8220;on|phone&#8220; locked=&#8220;off&#8220; global_colors_info=&#8220;{}&#8220;]<\/p>\n<h2>Kosten &amp; Preise<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8220;4.27.6&#8243; _module_preset=&#8220;default&#8220; text_font=&#8220;Manrope||||||||&#8220; text_text_color=&#8220;#071018&#8243; text_font_size=&#8220;17px&#8220; text_line_height=&#8220;1.65em&#8220; header_text_color=&#8220;#FFFFFF&#8220; background_layout=&#8220;dark&#8220; width_tablet=&#8220;950px&#8220; width_phone=&#8220;100%&#8220; width_last_edited=&#8220;on|phone&#8220; max_width_tablet=&#8220;600px&#8220; max_width_phone=&#8220;600px&#8220; max_width_last_edited=&#8220;on|desktop&#8220; module_alignment=&#8220;left&#8220; custom_margin=&#8220;0px||0px||false|false&#8220; custom_padding=&#8220;20px||0px||false|false&#8220; text_font_size_tablet=&#8220;18px&#8220; text_font_size_phone=&#8220;16px&#8220; text_font_size_last_edited=&#8220;on|phone&#8220; text_orientation_tablet=&#8220;center&#8220; text_orientation_phone=&#8220;left&#8220; text_orientation_last_edited=&#8220;on|phone&#8220; locked=&#8220;off&#8220; global_colors_info=&#8220;{}&#8220;]<\/p>\n<p>S\u00e4mtliche Supportt\u00e4tigkeiten durch RIMERIT, mit Ausnahme unseres kostenlosen CSP E-Mailsupports, sind kostenpflichtig. Die Abrechnung erfolgt je angefangene Viertelstunde im 15-Minutentakt (15 Minuten entsprechen einer Einheit) nach Aufwand.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8220;1_2&#8243; _builder_version=&#8220;4.27.6&#8243; _module_preset=&#8220;default&#8220; custom_padding=&#8220;0px||0px||false|false&#8220; global_colors_info=&#8220;{}&#8220;][\/et_pb_column][\/et_pb_row][et_pb_row use_custom_gutter=&#8220;on&#8220; gutter_width=&#8220;2&#8243; make_equal=&#8220;on&#8220; _builder_version=&#8220;4.27.6&#8243; _module_preset=&#8220;default&#8220; background_enable_color=&#8220;off&#8220; width=&#8220;90%&#8220; max_width=&#8220;1360px&#8220; height=&#8220;223px&#8220; height_tablet=&#8220;223px&#8220; height_phone=&#8220;275px&#8220; height_last_edited=&#8220;on|phone&#8220; custom_margin=&#8220;0px||||false|false&#8220; custom_margin_tablet=&#8220;-15px||||false|false&#8220; custom_margin_phone=&#8220;-122px||||false|false&#8220; custom_margin_last_edited=&#8220;on|phone&#8220; custom_padding=&#8220;0px||0px||false|false&#8220; border_radii=&#8220;on|8px|8px|8px|8px&#8220; global_colors_info=&#8220;{}&#8220; use_background_color_gradient__hover=&#8220;on&#8220; background_color_gradient_stops__hover=&#8220;#2a323b 0%|#2a323b 99%&#8220; background__hover_enabled=&#8220;off|desktop&#8220;][et_pb_column type=&#8220;4_4&#8243; _builder_version=&#8220;4.27.6&#8243; _module_preset=&#8220;default&#8220; background_color=&#8220;#6767C9&#8243; custom_padding=&#8220;20px||20px||false|false&#8220; custom_css_main_element=&#8220;cursor:pointer;&#8220; global_colors_info=&#8220;{}&#8220; background__hover_enabled=&#8220;off|desktop&#8220;][et_pb_text _builder_version=&#8220;4.27.6&#8243; _module_preset=&#8220;default&#8220; text_font=&#8220;Manrope||||||||&#8220; text_text_color=&#8220;#EFF2F4&#8243; text_font_size=&#8220;17px&#8220; text_line_height=&#8220;1.6em&#8220; header_font=&#8220;Manrope||||||||&#8220; header_3_line_height=&#8220;1.3em&#8220; header_4_font=&#8220;|600|||||||&#8220; header_4_font_size=&#8220;22px&#8220; header_4_line_height=&#8220;1.2em&#8220; background_layout=&#8220;dark&#8220; module_alignment=&#8220;left&#8220; custom_margin=&#8220;23px||10px||false|false&#8220; custom_padding=&#8220;|20px||20px|false|false&#8220; custom_padding_tablet=&#8220;|||20px|false|false&#8220; custom_padding_phone=&#8220;|||20px|false|false&#8220; custom_padding_last_edited=&#8220;on|desktop&#8220; text_font_size_tablet=&#8220;18px&#8220; text_font_size_phone=&#8220;16px&#8220; text_font_size_last_edited=&#8220;on|phone&#8220; global_colors_info=&#8220;{}&#8220;]<\/p>\n<div class=\"text grey-light-dark\">\n<h3>Wir erstellen f\u00fcr Sie ein ma\u00dfgeschneidertes Angebot.<\/h3>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p><div class=\"et_pb_module dipi_breadcrumbs dipi_breadcrumbs_0\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module_inner\">\n\t\t\t\t\t<div class=\"dipi-breadcrumbs dipi-bc-center\">\n                <ul >\n                    \n                                                        <li  class=\"dipi-breadcrumb-item dipi-breadcrumb-home\">\n\n                                                    <a  href=\"https:\/\/rimerit.com\/es\">\n                                <span  content=\"Home\">\n                                                                        RIMERIT GmbH                                <\/span>\n                            <\/a>\n\n                                                <meta itemprop=\"position\" content=\"1\"\/>                    <\/li>\n\n                    <li class=\"dipi-breadcrumb-separator\">\n                    <span class=\"et-pb-icon dipi-separator-icon\">&#x35;<\/span>\n                <\/li>                            \n                <\/ul>\n            <\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>Unser SupportAllgemeine InformationenUnseren technischen Support erreichen Sie durchgehend per E-Mail (servicedesk@rimerit.com) oder \u00fcber unser Supportportal. Das Supportportal steht ausschlie\u00dflich unseren Kunden zur Verf\u00fcgung. W\u00e4hrend unserer Supportzeiten von Montag bis Freitag zwischen 08:00 und 16:00 Uhr ist unser [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<!-- wp:divi\/placeholder \/-->","_et_gb_content_width":"","footnotes":""},"dipi_cpt_category":[],"class_list":["post-25849072","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/rimerit.com\/es\/wp-json\/wp\/v2\/pages\/25849072","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rimerit.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rimerit.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rimerit.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/rimerit.com\/es\/wp-json\/wp\/v2\/comments?post=25849072"}],"version-history":[{"count":21,"href":"https:\/\/rimerit.com\/es\/wp-json\/wp\/v2\/pages\/25849072\/revisions"}],"predecessor-version":[{"id":25850163,"href":"https:\/\/rimerit.com\/es\/wp-json\/wp\/v2\/pages\/25849072\/revisions\/25850163"}],"wp:attachment":[{"href":"https:\/\/rimerit.com\/es\/wp-json\/wp\/v2\/media?parent=25849072"}],"wp:term":[{"taxonomy":"dipi_cpt_category","embeddable":true,"href":"https:\/\/rimerit.com\/es\/wp-json\/wp\/v2\/dipi_cpt_category?post=25849072"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}